Customer Service Team Leader Permanent | On‑site | Manchester - salary up to £30,000 Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day? If so, this could be your next big opportunity! Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off. What You'll Be Doing As a key member of the team, you will: Drive and inspire first‑class customer service across the department Lead, mentor and support a team of in‑house Customer Service Advisors Set clear expectations, KPIs and objectives and help your team achieve them Deliver regular coaching, feedback and development sessions Collaborate with internal teams to champion best practices Manage key client accounts and build strong long-lasting relationships Act as the first point of escalation for complex customer queries Produce reports, highlight trends and identify improvement opportunities Work closely with stakeholders and management to support wider business goals Attend client review meetings Handle general administrative tasks as required What We're Looking For ...