Programme Support Officer - Fixed Term Contract for up to 6 Months
FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ
Hybrid flexibility: 2 office days per week
About The Role
The Programme Support Officer will provide essential governance, planning, and administrative support to the Service Transition Programme Manager for the FGH IT Service Transition Programme. This complex, multi-party transition involves migrating IT services from Tech Mahindra to multiple receiving parties including in-house operations (with TUPE transfers), Advania (managed services), and Sep2 (SOC/SIEM services).
The role holder will be critical in maintaining programme governance standards, supporting planning activities, and ensuring effective communication across seven programme workstreams and multiple stakeholder groups.
Accountabilities
Programme Planning & Scheduling
* Maintain and update the integrated programme plan using Microsoft Project (MSP)
* Support the Programme Manager in planning activities, dependency management, and critical path analysis
* Track milestone delivery across all seven workstreams
* Produce planning reports and highlight variances, slippage, and risks to plan delivery
* Coordinate inputs from workstream leads to ensure plan accuracy and currency
Governance & Meeting Support
* Attend and provide secretariat support for key programme governance forums including Programme Steering Committee, Programme Working Group, and Service Transition Working Group
* Capture accurate, timely meeting minutes with clear actions, owners, and due dates
* Distribute minutes within agreed timeframes and track action completion
* Maintain action logs and escalate overdue items to the Programme Manager
RAIDS Management
* Maintain comprehensive RAIDS (Risks, Assumptions, Issues, Dependencies, Decisions) logs
* Work with workstream leads to capture new entries and update existing items
* Ensure RAIDS are reviewed, updated, and reported in governance meetings
* Support the Programme Manager in risk assessment and issue escalation processes
Reporting & Documentation
* Create slide packs and reports for Programme Steering Committee meetings
* Prepare materials for Programme Working Group sessions
* Develop status reports, highlight reports, and dashboards as required
* Maintain programme documentation repository on SharePoint
* Ensure version control and document management standards are upheld
Stakeholder Coordination
* Coordinate across multiple receiving parties (In-House, Advania, Sep2) and exiting supplier (Tech Mahindra)
* Support communication activities and stakeholder engagement
* Distribute programme communications and updates
* Maintain stakeholder registers and contact lists
* General Programme Support
* Support ad-hoc programme activities as directed by the Programme Manager
* Assist with procurement activities, contract management documentation, and supplier coordination
* Maintain programme filing structures and ensure compliance with document standards
* Contribute to continuous improvement of programme governance processes
* To be committed to good outcomes for customers at all times
* To comply with FCA regulations, where applicable
* Demonstrate behaviours in line with our Company values
* To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work
About You
* Proven experience in a programme or project support role within IT or transformation environments
* Strong proficiency in Microsoft Project (MSP) for planning and scheduling
* Excellent minute-taking skills with ability to capture complex technical discussions accurately
* Experience maintaining RAIDS logs and understanding of risk and issue management processes
* Strong Microsoft Office skills (PowerPoint, Word, Excel, SharePoint)
* Excellent organizational skills with strong attention to detail
* Ability to work under pressure and manage multiple competing priorities
* Strong written and verbal communication skills
* Proactive approach with ability to work independently and use initiative
ABOUT US: FGH
For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We've accepted the challenge to transform our business into a modern, digital-first retailer.
With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone.
Based in West Yorkshire and part of the OTTO group one of the world's largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
What We Offer You
FLEXIBILITY
We offer hybrid working to help you achieve a healthy work life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.
TRAINING & DEVELOPMENT
Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role.
We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step.
We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.
INCLUSIVITY
As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance.
Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit.
Benefits
We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits:
* Competitive salaries and annual bonus scheme
* 37 days holiday
* Healthcare cash plan
* Competitive pension scheme
* Life assurance
* Paid paternity and maternity leave
* Incredible staff discounts
* Subsidised Canteen
Ready to apply?
If you're excited about this opportunity and want to join FGH, click apply now to send us your application.