Aftersales Advisor - Adventure Automotive/INEOS
Adventure Automotive is a bold and passionate dealership representing the INEOS brand, delivering exceptional experiences to customers who expect more from their vehicles and their service. We're now seeking a driven, customer-focused Aftersales Advisor to join our growing team. If you have a passion for outstanding service, exceptional organisational skills, and a love of all things automotive, we want to hear from you.
Key Responsibilities
* Manage customer bookings and plan arrival times to maximise efficiency.
* Greet customers warmly at Reception, identifying their service and repair needs.
* Take responsibility for customer vehicles, keys, and workshop parking.
* Prepare and complete accurate Repair Orders, quoting approximate prices and delivery timelines.
* Conduct road tests and visual inspections where required.
* Arrange onward travel options, including courtesy vehicles or transport.
* Schedule workshop jobs using our Reservation System and Flat Rate times, maintaining workload balance.
* Communicate with customers about any additional work, securing their approval promptly.
* Carry out Final Quality Control tests and ensure any faults are addressed before vehicle handover.
* Personally return completed vehicles to customers, advising of any future service needs.
* Present invoices clearly, explaining charges and warranty/goodwill procedures.
* Promote the sale of INEOS parts and accessories during customer interactions.
* Conduct follow-up calls to ensure customer satisfaction and maintain lasting relationships.
* Contact customers ahead of appointments (24 hours in advance) as part of our service promise.
About You
* Proven experience in a customer service or aftersales role ideally within the motor trade.
* Strong communication and interpersonal skills.
* A proactive and organised approach to managing multiple tasks.
* Technical awareness or interest in automotive systems is an advantage.
* Confident using booking/reservation systems and working with customer data.
* Full UK driving licence essential.
What We Offer
Adventure Automotive, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services, and you could benefit from on-target earnings of up to £34,000pa OTE, your birthday off, 30 days' holiday, inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts, private health insurance, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
Ready to start your next adventure?
Apply now and be part of something different at Adventure Automotive. #J-18808-Ljbffr