Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!
Your New Role...
We’re thrilled to announce an exciting opportunity within our dynamic Technical Services team at the Warner Bros. Studio Tour - The Making Of Harry Potter. This role involves frontline Duty Technician responsibilities, addressing the day-to-day technical needs of the attraction while delivering exceptional customer service to our visitors and internal teams.
This is a twelve-month fixed-term contract position.
Your Role Accountabilities...
* Setup, operate, maintain, troubleshoot, and control all aspects of industry-leading show technology, including lighting, sound, video, and integrated systems to ensure a consistent visitor experience.
* Deliver all technical and exhibition-related maintenance requirements within agreed schedules and standards.
* Assist with the delivery of live events as needed.
* Ensure public and staff safety at all times.
* Monitor and protect assets and equipment within the tour areas to maintain quality and reliability.
* Comply with internal health and safety regulations and working practices.
* Maintain effective communication across departments, including Visitor Experience, Studio Facilities, and Corporate Archive.
* Collaborate as part of a technical project team for themed feature development, installation, and maintenance projects as directed by the Technical Services Management team.
* Contribute to the day-to-day operations of the WBSTL and be part of the Visitor Services team, covering weekends, evenings, and school holidays throughout the year on a shift pattern.
Qualifications & Experiences...
* Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction, or service industry.
* Knowledge of live event production and relevant audio-visual skills.
* Experience with installed audio-visual show systems, including fault finding and troubleshooting.
* Basic carpentry and maintenance skills, along with a good working knowledge of workshop environments.
* Experience in an operational and customer-facing environment with significant public interaction.
* Proven IT skills with a solid understanding of Microsoft Office and associated packages.
* Basic knowledge of IT switch networks and IP-based control systems.
Working Pattern
This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, with times ranging from 6:30 AM to 10:45 PM. The successful candidate will be required to work every other weekend as part of the regular schedule.
Onsite Working
This role is advertised as Onsite, meaning all working hours and days will be carried out at the workplace. Subject to applicable laws, WBD reserves the right to change this working agreement as necessary for business needs, with reasonable notice.
How We Get Things Done…
Our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application or recruitment process, please refer to our accessibility page for instructions on submitting your request.