Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.
We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany.
We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.
We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.
At the Grand Opera House, we are a thriving destination venue for West-End tours, plays, comedy and Pantomime. We also have a programme of additional events, local hires and creative learning. People are at the heart of our success, and we are now looking for a dynamic, innovative and inspirational team leader with experience working in a commercial and target driven environment. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.
As our Customer Experience Manager you'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or serving them in any of our beautiful bars or kiosks.
The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.