Enterprise Customer Success Manager
Location: Cambridge (1 day)
Summary
We are an innovative learning technology company transforming how organisations design, deliver, and scale learning.
Responsibilities
* Proactively manage complex customer relationships.
* Deliver structured onboarding and adoption programmes.
* Act as a trusted partner to customers, leading onboarding, coordinating delivery activities and ensuring successful adoption of the platform and its capabilities.
* Present business reviews and insights to senior stakeholders.
* Interpret usage and performance metrics to demonstrate value.
Qualifications
* Proven experience in Customer Success, Account Management, or similar client‑facing roles within technology, SaaS, or EdTech.
* Experience managing enterprise or strategic customer accounts with multiple stakeholders.
* Strong project management skills, with the ability to manage complex onboarding and delivery programmes.
* Strong communication and relationship‑building skills with a data‑driven mindset.
* Comfortable working in a start‑up environment with evolving processes and priorities.
* Eligible to work in the UK; ability to meet security or compliance requirements where applicable.
The Application Process
* 30‑minute screening call
* 30‑minute meeting with hiring manager
* Task
* Meet the team
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales, Business Development, and Information Technology
Industries
Software Development and Technology; Information and Media
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