Join to apply for the Therapy Clerk role at Temple B'nai Abraham
Podiatry and Orthotics are seeking to recruit an individual with experience of providing customer services to join our administrational team as a Therapy clerk. Among other administrative functions, the successful candidate will be managing referrals to the service, arranging clinical appointments in response to telephone calls and managing enquiries from other healthcare professionals as well as users of the services we provide.
Responsibilities
* Managing referrals to the service.
* Arranging clinical appointments in response to telephone calls.
* Managing enquiries from other healthcare professionals and users of the services.
* Register new referrals and make appointments for patients using clinical information, telephone, and postal systems.
* Co‑coordinate appointments for patients requiring house calls.
* File and retrieve patient records from the on‑site records store.
* Deputise for the Senior Podiatry Office Clerk when he/she is not present in the office.
Applicants must hold a minimum of 3 GCSE O levels (or equivalent), which must include English & Maths. An ability to converse in Welsh would be an advantage. Candidates will need to demonstrate competence in the basic functions of MSWord, Excel and Outlook. Previous experience of using Health system would be an advantage.
Qualifications
* Minimum 3 GCSE O levels (or equivalent), including English & Maths.
* Ability to converse in Welsh (advantage).
* Competence in MSWord, Excel, and Outlook.
* Previous experience with Health system (advantage).
Welsh Skills Desirable
This post is advertised as Welsh Desirable. This does not mean it is essential; while the candidate does not need to have skills in Welsh, we will consider it an advantage when short‑listing and selecting candidates. This is not fluency, just speaking and listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s 2030 Strategy focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily.
* We listen, learn, and improve.
* We treat everyone with respect.
* We work together as one team.
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
The post holder will be the first point of contact for patients telephoning the department. In addition, the post holder will register new referrals, make appointments for patients, using clinical information, telephone, and postal systems, coordinate appointments for patients requiring house calls, file and retrieve patient records from the on‑site records store.
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