Key Accountabilities
Requesting references relevant to each application (from lenders, accountants, solicitors etc)
Logging new Enquiries and the updating of the various spreadsheets needed in the Residential Dept
Compiling updates to send to brokers and clients throughout application and offer stages but also chasing relevant parties for updates.
Following up cases with lenders, clients & Brokers
Ensuring the CRM system is regularly updated with the correct details and the cases are up to date.
Answering inbound calls
Inputting enquiries onto CRM system for advisers
Checking documentation on cases to ensure correct and in line with what has been requested
Instructing, and managing the valuation process for certain lenders
Skills & Competencies
Ability to manage own diary and meet strict deadlines.
Pass internal competency tests post induction
Good communication skills essential for dealing with brokers, borrowers and lenders, especially on the telephone
Proactive
Knowledge & Qualifications
Previous experience within administration roles is essential and experience in the financial services industry specifically property finance is preferred but not essential.
Personal Attributes
Organised
Resilient and flexible
Team Player
Approachable and self- motivated
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.