We have a fantastic opportunity as a Customer Relationship Manager here at AXA Ireland.
You’ll be the subject matter expert, providing guidance and mentoring to more junior claims handlers within their field of expertise, updating the Claims management team on relevant legal and environmental issues, and supporting the delivery of AXA's strategic goals.
At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work most of your week away from home, which may include attending head office locations, visiting clients, or industry events.
Some of your responsibilities include:
* Providing guidance and mentoring to junior claims handlers as a subject matter expert.
* Delivering and identifying training needs.
* Acting as a point of referral within the Claims department.
* Participating in cross-functional projects and undertaking other duties as assigned.
* Conducting audits for panel solicitors and loss adjusting firms on sensitive claims.
* Managing high-value case management, including notification, investigation, negotiation, settlement, and salvage, within predefined authority limits.
* Controlling costs by implementing processes and effectively deploying resources.
* Preparing MI reports for escalation to the Claims Manager and executive team.
* Identifying potential fraud cases and referring them to the SIU.
Qualifications and experience required:
* 5+ years claims handling experience, including personal injury and liability; property claims experience is beneficial.
* Bachelor's degree or equivalent, preferably in Business or Legal studies.
* CIP qualification - ROI.
* In-depth understanding of NI and ROI legal systems, processes, and procedures.
* Must meet internal criteria as per the Recruitment & Selection Policy.
This role is a Controlled Function under the Fitness & Probity Regime, requiring enhanced background screening. Candidates must be eligible and authorized to work in Ireland and/or the UK.
This campaign supports permanent, temporary, and extension positions for similar roles.
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