C£112k per annum dependent on skills and experience37 hours per weekPermanentLocation: Huntingdon - hybrid working 2/3 days per week in the officeAre you a strategic technology leader with a passion for operational excellence and digital transformation and looking to be part of our Senior Leadership Team? We're looking for a Head of Infrastructure and Operations to lead the delivery of robust, secure, and scalable digital services across Anglian Water.This is a high-impact role, responsible for ensuring the stability, reliability, and performance of our infrastructure and operations. You'll drive innovation, automation, and continuous improvement across hybrid environments, while shaping the future of service management and digital engagement.In this role, you will:Lead the strategic direction and day-to-day digital operations, including budget costs, of infrastructure and service managementDrive operational excellence of digital and data services, owning key operational measures and ensuring all SLAs are achievedEnsure operational stability, resilience, service predictability, and performance across digital and data platformsOversee capacity planning, disaster recovery, patching, and the management of technical debtDevelop and embed best-practice service management processes (ITIL-aligned)Manage outsourced service providers and ensure delivery to agreed SLAsCollaborate with Product, Technology, and Cyber Security teams to align on delivery and riskFoster a high-performing, inclusive team culture and support career developmentChampion health, safety, and wellbeing through our "Safer Every Day" initiativeWe're looking for someone with:Extensive experience in infrastructure architecture, hybrid cloud environments, and service operationsProven leadership in managing complex IT and OT environments and driving operational excellenceStrong knowledge of service management best practices ideally within an Agile DevOps environmentExperience in vendor management, contract governance, and strategic sourcingA collaborative leader with strong influencing, communication, and change management skills with the ability to build strong partnerships across all stakeholder groupsCommercially astute with a strategic mindset and a passion for innovationExperience with Lean, DevOps, or similar methodologiesExpertise in disaster recovery, business continuity, and cybersecurity alignmentA track record of delivering digital optimisation and service excellenceAs a valued employee, you'll be entitled to:30 days holiday plus bank holidays (with flexibility for religious holidays)Car AllowancePersonal private health careLife cover - 8x annual salaryCompetitive pension scheme - we double-match your contributions up to 6%Annual bonus scheme and lifestyle benefitsWhy Join Us?We're more than just a water company. We're a purpose-led organisation committed to sustainability, innovation, and making life better for our customers and communities. Join us and help shape the future of digital infrastructure in the water industry.Closing date: 16 July 2025
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