An exciting new opportunity has been created at OCU, and we are seeking an experienced Platform Support Manager based in Stockport or Preston.
The Platform Support Manager is a key role focused on stability, scalability, and service excellence during a pivotal growth phase for the company. As contracts, clients, and platform usage increase, this role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime and enhancing user experience.
Duties and Responsibilities
Managing a small team, you will drive continuous improvement, ensure compliance, and foster collaboration with technology partners. This role aims to minimize reliance on external support, supporting business continuity, client satisfaction, and scalable IT operations within a £1bn+ enterprise.
* Ensures Stability & Scalability: Safeguards platform performance, incident resolution, and system resilience to enable seamless scaling and minimize downtime.
* Enhances Service & Client Satisfaction: Leads a high-performing support team to ensure faster issue resolution, better onboarding, and an improved user experience across platforms.
* Supports Strategic Growth: Integrates new acquisitions, manages vendor relationships, and optimizes IT operations to support the company's expansion confidently.
Skills and Experience
* 5+ years of line management and leadership experience in enterprise-scale IT or platform support, preferably within a large-scale (£1bn+ revenue) business such as technology, workforce management, payroll, or platform services.
* Proven expertise in IT service management, incident response, and problem management.
* Experience managing both bespoke in-house platforms and enterprise COTS applications like D365, ensuring high availability and performance.
* Strong knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management.
* Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring.
* Experience managing escalations, vendor relationships, and third-party support to ensure timely resolution.
What We Value
We value our commitment to each other, reflected in our five core values: safety, integrity, continuous improvement, positive impact, and growth. We are united as one company.
Our Aim & Vision at OCU
To be the UK's leading energy transition and utilities contractor, committed to innovation and sustainability in utilities and energy transition contracting.
Company Information
OCU specializes in end-to-end infrastructure engineering across utilities, digital, and energy markets, delivering complex client requirements safely and efficiently. Our capabilities and technology position us as market leaders, working with top power, energy transition, water, telecoms, and digital clients. We seek talented professionals to join our growing team.
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