Technical Consultant (Implementation/Oracle DBA)
We\'re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we\'re at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as Technical Consultant in health & care at Civica
You\'ll be part of a multi-disciplined technical team that solves problems for customers and delivers solutions that provide measurable benefits via the Civica Clinical Systems product set. You\'ll focus on the implementation, and ongoing maintenance and support of Applications, Databases and related infrastructure provisioned for developing and delivering solutions both externally for customers and internally to support development and testing requirements.
Responsibilities
* Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle
* Carry out configuration, administration and maintenance of multiple Oracle database instances where required
* Configure and maintain application servers
* Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching
* Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions
* Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions
* Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key process and respond to any alerts generated by the proactive monitoring and alerting system
* Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required
* Conduct backup monitoring in line with supported backup strategies
* Support the planning and execution of application and platform Service Pack upgrades as required
* Troubleshoot and resolve issues within defined Service Level Agreements, including identifying and resolving application and platform problems and diagnosing hardware or software faults
* Support performance monitoring and tuning (index maintenance, memory, CPU, disk I/O, etc.) as required
* Own customer or internally reported issues through to conclusion where ownership has been delegated
* Adhere to change management procedures
* Maintain asset registers of all provisioned platforms that support the Clinical Systems product set
* Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained
* Ensure procedures comply with the Company\'s Quality System and Information Security Management System
* Identify opportunities to improve productivity/efficiency
* Test and evaluate new technology, in line with business or customer requirements
* Attend hosting data centres and customer premises as required
* Support ITT responses, bids, tenders and other pre-sales activity as required
Requirements
* Experience and knowledge of installing, configuring and troubleshooting software applications within virtual technology platforms
* Troubleshooting Windows Server (2012R2/2016/2019/2022) in enterprise scale environments
* Technical knowledge of both hosted and remotely administered environments and infrastructure
* Knowledge of security administration, server configuration, security best practice
* Operational support of Oracle (11g/12c/19c/OCI)
* Knowledge of T-SQL, PL/SQL querying techniques
* Pro-active approach to tasks and duties; strong analytical problem-solving skills
* Flexible, customer-focused attitude with ability to drive issues to completion
* Ability to work well independently and as part of a team
* Commitment to continuous self-development to keep skills current
* Ability to be flexible, adaptable, think on your feet and work on your own initiative
* Excellent skills to manage expectations and control changing requirements
* Experience of working within the public healthcare sector
* Experience with Oracle and SQL Server production/non-production environments (installation, patching, administration, maintenance)
* Experience with Oracle RMAN, Data Guard, Active Cloning and Oracle Clusterware
* Experience with SQL Server Agent, SQL Server Replication, SQL Server Always On
* Experience with Cloud Platforms (Azure, Google Cloud Platform)
* Experience installing, supporting and troubleshooting Docker containers
* Experience installing, supporting and troubleshooting Linux
* Experience supporting and troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022)
We want you to bring your whole self to work
There is no such thing as the perfect candidate, so if you think you have what it takes but don\'t necessarily meet every single point on the list above, please still get in touch. We\'d love to have a chat and see if you could be a great fit.
Why you\'ll love working with us
As a company, we\'re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here\'s what you can expect:
Benefits
* Time Off & Work-Life Balance: 25 Days Annual Leave + bank holidays; option to buy up to 10 extra days; Volunteering days
* Financial Well-being & Security: Pension Contributions - 5% employer match; Income Protection; Life Assurance; Critical Illness Cover
* Health & Perks: Private Medical Insurance; Health Cash Plan; Dental Insurance; Affinity Groups; Refer a Friend bonus
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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Equal Opportunity
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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