About this Role Were on the lookout for a Service Controller to keep our EMC hire fleet in peak condition.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Youll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing.
This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy.
Handle service bookings, breakdowns, damage reports, and warranty cases.
Communicate regularly with customers, ensuring updates are timely and transparent.
Record and monitor service updates and costs on our maintenance system.
Support compliance scheduling and reporting for key service milestones.
About You Youll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role.
Calm under pressure and organised by nature, youll thrive in a busy environment where no two days are quite the same.
Proven experience in a similar service or fleet coordination role.
Excellent communication and scheduling skills.
Confident using maintenance management systems.
Comfortable working with customers and internal teams.
Passionate about high service standards and asset availability.
Even if you dont tick every box, we encourage you to apply, your potential matters to us.
About Us At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes.
Part of Dawsongroup, were proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
Over 1,000 employees across 11 countries.
Over 90 years in business and 50 years of asset rental expertise.
Committed to reducing carbon impact with cleaner fleets.
Recognised for service, innovation, and investment in people.
Award-winning support and long-standing client partnerships.
About Your Future Joining Dawsongroup means more than just a job, its the start of a career where youre valued, supported, and given room to grow.
We know people are our greatest asset, and we invest accordingly.
Competitive salary and bonus scheme.
2x Life assurance.
Funded training and internal progression.
25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme) Cycle to work scheme and wellbeing support.
Inclusive culture welcoming candidates from all backgrounds.
Dawsongroup is an equal opportunity employer.
We encourage applications from candidates of all backgrounds and experiences. xjlbheb
Our people are our greatest asset.
DG26