Customer Support Apprentice
Apply From: 18/09/2024
Learning Provider
Delivered by WEST BERKSHIRE TRAINING CONSORTIUM
Employer
SAICA PACK UK LIMITED
Vacancy Description
As one of the UKs largest corrugated packaging manufacturers, clients come to Saica for solutions to their ever-changing packaging needs. From preventing bottles from smashing, protecting home deliveries from transportation damage, to designing sustainable yet attractive displays to show off fresh produce in shops and supermarkets, it’s highly likely you will have seen Saica packaging wrapped around a broad range of everyday recognizable high street brands without even realizing!
The UK packaging industry employs over 85,000 people and is renowned for being an industry offering job security, longevity, and great career opportunities.
The Role:
This apprenticeship is a perfect opportunity for someone who has a desire to work in a customer service environment. You will be confident, with a mature attitude, organized, and enjoy building strong relationships whilst demonstrating empathy and kindness to everyone that you interact with.
You will work as part of a team in our Customer Services office but will have the opportunity to spend time in all other departments to help you develop a deeper knowledge of the wider business functions and how they link into the very important customer services role. Your role will include helping to create solutions to our customers' packaging requirements as well as supporting the end-to-end process from concept to delivery.
As you build experience, you will be assigned a core set of customers to look after. You will need to ensure that their orders are fulfilled and delivered on time as well as handle any technical queries they may have.
Daily Tasks:
* Receiving and processing customer orders, through to a timely delivery
* Providing prices, quotations, invoices, credit notes, and dealing with customer complaints where necessary
* Supporting with design requirements
* Supporting with investigations around product quality & improvements
* Liaising with our external sales team
* Monitoring stock levels
* Providing reports of KPIs and customer feedback
* Working with all the different departments to ensure the correct solution for both the factory and the customer
Key Details
Vacancy Title
Customer Support Apprentice
Employer Description
Founded in 1943, Saica Pack leads initiatives in the main markets. We care about our customers’ products; therefore, our teams develop end-to-end solutions to add value to their packaging. Present in 11 countries & continues to grow, with 10,232 employees across the group.
OUR MISSION: To provide sustainable paper solutions for corrugated board and packaging while developing circularity in waste management.
OUR VALUES: WE CARE: Sustainable and Profitable Growth, Safety, Environment, Long-term investments and results. WE VALUE: Commitment and Teamwork, People Development, Quality, Service, Continuous Improvement. WE CHALLENGE: Innovation, Efficiency, Development, R+D+i Technology.
Visit our website
Vacancy Location
Colthrop Lane, Thatcham, RG19 4NH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000277186
Key Dates
Apply From
18/09/2024
Closing Date For Applications
2024-09-30 23:59:59
Interview Begin From
2024-10-01 00:00:00
Training
Training to be Provided
Most of your day-to-day training will take place within the Customer Services department supported by our other Customer Services colleagues; however, you will also visit other key departments on site to build a broad knowledge of our industry and products which will support you within your role.
The Customer Service Specialist Standard is delivered through blended learning. You would train one day a month at WBTC Newbury and have a 1-1 monthly training and review meeting with your training consultant.
Learning Provider
WEST BERKSHIRE TRAINING CONSORTIUM
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Team working
Apply Now
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