Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight?
Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers?
Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services.
As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office.
Key Skills:
* Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
* Great knowledge of Cisco360
* Be highly self-motivated and goal-orientated
* Confidence to work in a customer-facing capacity
* Strong organisational skills
* Willingness to travel
Duties and Responsibilities:
* Customer relationship management/rapport building
* Become a trusted advisor to customers and the glue between customers/internal teams
* Strong understanding of Cisco technologies and the elements of an End-to-End service.
* Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
* Experience in Senior-level IT Management and leadership within a Cisco environment
* Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
* Strong customer-facing experience.
* Pipeline management - tracking customer projects, progress reports, and feedback
* Identifying and passing on expansion opportunities to Specialists and Account Managers
* Involvement and contribution towards shared inbox activities and any other shared team initiatives
Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus