Overview
Join to apply for the Field Engineer role at TieTalent.
Location: Newbury
Salary: £40,000 - £50,000 per annum
Job Type: Permanent, Full Time
About the role
As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.
Responsibilities
* Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations
* Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts
* Providing timely updates to clients
* Diagnose and resolve technical issues and provide technical assistance on client sites
* Completing proactive maintenance onsite
* Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
* Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
* Maintain company’s Information Security policies and procedures
* Propose improvements to client systems and services to continuously enhance their systems and operations
* Managing your time efficiently and planning your day accordingly
* Keep up to date with new technologies adopted by Netteam and our client base
* Improve your technical knowledge through company training and self-study
* Provide out-of-hours or standby support to our clients on a rota basis
About you
Experience
* Ability to work unsupervised, independently and as part of a team
* IT Related Degree Or Relevant Qualifications Highly Desirable
* Demonstrable experience as a Service Desk Engineer
* Able to demonstrate a good all-round knowledge of IT principles
* Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
* Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
* The willingness to learn new software and hardware skills
* Experience of Microsoft Windows Server/Desktop environments
* Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS
* Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching
* Ability to run, patch and terminate cabling to support installation of new hardware
* Strong knowledge of InTune & Conditional Access Technologies and security
* Experience of MSP and or Hospitality is advantageous but not essential
* Current and valid UK driving license is essential
* CCNA certification is desirable
Personal Attributes
* Friendly and professional
* Excited about tech and thrives on developing understanding of new technologies
* Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
* Recognises the importance of frequent and clear communications
* Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
* Feel that every day is a day of learning
* Disciplined, with the ability to prioritise and execute tasks under pressure
* Harnesses pressure to deliver results
Role details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Technology, Information and Internet
Diversity and Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role
#J-18808-Ljbffr