Job Summary
We have an exciting opportunity to join our Endoscopy Waiting List Team at York and Scarborough Teaching Hospitals NHS Foundation Trust.
Please note this post will be located with our team at York Hospital.
As a member of the team, you will assist with managing waiting lists for diagnostic and therapeutic endoscopy, working in accordance with National and Trust access policies and guidance.
This post is varied and includes contact with patients and the many Health Care Professionals associated with the endoscopy pathway.
We are looking foran individualwith excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.
We are looking for someone with a minimum of one year experience working in a patient/customer focused environment.You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.
We look forward to receiving your application.
Main duties of the job
To monitor the waiting list and work-list on a daily basis to ensure national and local waiting times are met and patients have access to healthcare in line with their clinical need.
To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements ahead of the scheduled procedure.
To be the first point of contact for endoscopy patients, answering enquiries and rescheduling appointments as required.
To ensure that scheduling issues are resolved in a timely matter and patients do not experience undue delay.
To ensure that information regarding endoscopy procedures and hospital attendance are passed to patients as required.
To arrange interpretation services for all relevant appointments.
About Us
For more information about our Trust, please visit:
Our Benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages
Details
Date posted
20 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
EC-VE-B
Job locations
York Hospital
Wigginton Road
York
YO31 8HE
Job Description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Job Description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Essential
Qualifications
Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3
Essential
Relevant experience
Experience of working in the NHS or similar organisation for minimum of 1 year
Experience of working under pressure and to tight deadlines for minimum 1 year
Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year
Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
Good attention to detail and completion of tasks to deadlines
Desirable
Knowledge of the Core Patient Database (CPD).
Essential
Knowledge and skills
Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
Good organisational and time management skills
Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
Must be computer literate, including typing and advanced keyboard skills
Excellent verbal and written communication skills.
Personal characteristics
Essential
Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
Ability to challenge clinical colleagues if booking practices affect access target achievement
Good telephone manner and the ability to deal sensitively with enquiries
Person Specification
Essential
Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
Ability to challenge clinical colleagues if booking practices affect access target achievement
Good telephone manner and the ability to deal sensitively with enquiries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Hospital
Wigginton Road
York
YO31 8HE
Employer's website
(Opens in a new tab)
Employer details
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
Address
York Hospital
Wigginton Road
York
YO31 8HE
Employer's website
(Opens in a new tab)
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