Job Overview
Our team in Leicester seeks an Account Handlers / Personal Lines account handler who can manage a broad range of small and medium-sized clients. This role is key to ensuring the team can carry on delivering excellent client service and maintaining high retention.
Responsibilities
* Assist clients with renewals, mid‑term adjustments, documentation queries and quotations for additional products.
* Work closely with account executives on larger cases.
* Build strong relationships with clients and insurers to maximise retention levels.
* Ensure documentation and systems are accurate and up to date.
* Handle all cases in a compliant and timely manner.
* Liaise with both internal and external stakeholders.
Qualifications
* Strong grounding in commercial insurance with exposure to main products including Property, Liability, Fleet, PI, Directors & Officers, Cyber and packaged solutions.
* Excellent communication (both written and verbal), negotiation, relationship and stakeholder management skills combined with IT and influencing abilities and an eye for detail.
* Comfortable dealing with customer enquiries via phone, face‑to‑face and email.
Benefits
* Negotiable starting salary.
* Standard benefits package including holiday, pension and other statutory benefits.
* Full support for professional qualifications.
* Health benefits: Medical/ Rx, Dental, Vision, Life Insurance, Disability Insurance.
* Financial benefits: ESPP, retirement and savings programmes, including RRSP with company match and TFSA options.
* Mental health & wellness support: free mental health services and enhanced advocacy services.
* Additional paid time off, increased statutory holidays, paid sick/personal time, partner discounts and more.
Equal Opportunity Statement
Brown & Brown is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes. We provide accommodation for applicants throughout the hiring process to the extent that it does not cause undue hardship. Contact us if you have an accommodation need.
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