Good morning LinkedIn,
I am currently supporting a well known Charity who are based in London. They are currently looking to further align Service Delivery, IT Governance and Products, there are two proposed Options that are designed to move the Charity forward to the Target Operating Model.
SKILLS
* A. Technical Skills (Non-negotiable)
* Power Automate / Logic Apps
* PowerShell (advanced)
* REST APIs + scripting integrations
* Configuring webhooks for ITSM tools
* Git basics (version control)
* B. ITSM & Operational Skills
* Understanding of Incident, Request, Change & CMDB
* Experience integrating workflows into ITSM tools
* Ability to automate ticket-handling paths (routing, SLAs, escalations)
C. Infrastructure Operations
* Patch management concepts
* Basic network and security concepts (firewall, AV, vulnerability feeds)
D. Product & Agile Ways of Working
* Working within backlogs and prioritisation
* Running sprints or Kanban
* Working with a Product Owner and development/infra squads
E. Personal Attributes:
* Highly autonomous
* Able to translate manual processes into workflow logic
* Strong communicator with non-technical teams
* Comfortable in a low-maturity environment
* Pragmatic, value-driven, low ego
Someone who has worked as:
* DevOps/Automation Engineer
* ITSM Automation Specialist
* SRE / Ops Automation
DELIVERABLES
* Quick wins
* Support model
* Skills uplift
If this role seems like a good fit then please send your CV to connor.ballard@investigo.co.uk and I will call to discuss further.
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