Join to apply for the Soft Services Manager role at Mitie Cleaning & Hygiene Services.
Better places, thriving communities.
As a Soft Services Manager, you will be managing a blend of dual services, within our client-facing role, ensuring seamless coordination between technical maintenance and customer-focused operations. You will be required to efficiently deliver tasks and maintenance functions to deliver on statutory and contract SLA's and KPI's. In addition, you will effectively manage the day‑to‑day delivery of planned and reactive facilities tasks and duties to fulfil the role with the support of the direct team.
Main Responsibilities
* Lead and manage site facilities teams, cleaners, engineers and subcontractors to ensure safe, efficient, and high‑quality service delivery.
* Ensure all works meet SLA timeframes, KPIs, and compliance standards, including MITIE and National Grid audit requirements.
* Maintain proactive communication with clients, customers, and internal teams through regular updates and meetings.
* Provide technical support and guidance to teams and customers, contributing to continuous service improvement.
* Oversee and ensure safe systems of work for all activities, including minor works and subcontractor operations.
* Monitor and report on contract performance, service line delivery and compliance to MITIE management.
* Manage site assets, documentation and timesheets to ensure accurate record‑keeping and audit readiness.
* Support out‑of‑hours duty management and reactive service continuity to maintain customer satisfaction.
What We're Looking For
* Extensive experience within Soft Services with some knowledge of Hard Services.
* Evidence of strong client management and customer relations.
* Strong communication skills both written and verbal.
* Open to being ‘hands on' to support the team.
* Ability to manage PPMs, Reactive and Remedial works.
* Excellent time management and meeting deadlines.
* Demonstrating availability and active responses to requests.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We offer a virtual GP and financial wellbeing assistance through our Salary Finance scheme. You can access up to 50% of your earned pay before payday for a small fee, as well as competitive loans. Access our flexible lifestyle benefits platform, Choices, to purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment, or technology products at an affordable cost. Enjoy high street discounts, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Mitie Stars reward hard work with monthly cash prizes and a £10,000 top prize.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company with clients ranging from household names in banking, critical government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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