Go back Mid and South Essex NHS Foundation Trust
Patient Pathway Administration / Radiology Reception
The closing date is 16 March 2026
This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. So, an excellent interpersonal manner is essential.
We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential.
The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key.
You will be working alongside other administrative staff in the role. Full training and support / supervision will be provided.
The job role is 37.5 hours per week, x4 days per week. Normal working hours are 8-6pm or 10am - 8pm. Some services run 7.30am - 7.30pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. Some shifts are 12 hours in duration. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary.
This vacancy may close early if sufficient applications are deemed to have been received.
Main duties of the job
The Radiology Admin Team consists of approximately 35 - 40 staff. We are an extremely busy department, covering a variety of different reception areas, appointments office and occasionally working across sites. We are a friendly, supportive and hard-working team supporting our patients needs and clinical colleagues at all times.
Your duties include but not limited to the following
* To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department always ensuring a high quality of service. Patients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
* Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems.
* Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application!
Person Specification
Education & Qualifications
* Maths & English GCSE Equivalent - Grade C or above
* Experience with working with the public face to face
* Experience in a hospital environment
* Experience of call centre environment
Knowledge & Experience
* Demonstrate an understanding of NHS procedures
* European Driving Licence
* Experience as a receptionist or call centre agent ideally in a NHS Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£24,465 a yearPer Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Compressed hours
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