Senior Support Worker / Team Leader
Residential Children's Care Home
Location: Sutton Coldfield, Birmingham
Salary: £32,000 - £34,000 per annum (DOE)
Contract: Permanent | Full-Time
Shift Pattern & Rota
Shift Times: 7:30am - 10:30pm
Rota: 3-week rolling cycle
Week 1: Monday & Thursday
Week 2: Tuesday, Saturday & Sunday
Week 3: Wednesday & Friday
Sleep-ins: 10-11 per month
Sleep-in Rate: £55 per sleepAbout the Service
This is a residential children's care home in Sutton Coldfield providing high-quality, child-centred care to young people under 18. The service adopts a therapeutic and trauma-informed approach, offering a safe, structured, and nurturing environment that supports emotional wellbeing, stability, and positive development.
The provider is committed to safeguarding and promoting the welfare of children and young people, and all staff are expected to share this commitment.
Purpose of the Role
The role focuses on achieving positive outcomes for children and young females through safe, personalised, small-group residential care. You will contribute to a therapeutic care environment that promotes emotional wellbeing, positive identity, and individual growth.
As a Senior Support Worker / Team Leader with clinical or therapeutic experience, you will support young people with complex emotional, behavioural, and mental health needs, lead shifts, mentor staff, and ensure high standards of care, safeguarding, and therapeutic practice.
Key Responsibilities
Care & Therapeutic Practice
Deliver high-quality, child-centred, trauma-informed care
Maintain a clinical and therapeutic approach, including supporting young people who self-harm
Support emotional regulation, routines, education, and daily living
Promote self-esteem, resilience, and wellbeing
Encourage educational, social, and developmental opportunities
Promote health, wellbeing, and social inclusionLeadership & Shift Management
Lead shifts safely and effectively
Act as a role model and mentor to Support Workers
Provide guidance, handovers, and reflective support
Support staff induction and development
Act up in the absence of management
Work flexibly across residential homes if requiredSafeguarding & Risk
Contribute to care planning, risk assessments, and behaviour support plans
Manage challenging behaviour in line with policy and legislation
Safeguard young people at all timesPartnership & Records
Work collaboratively with families and professionals
Support family contact and home visits
Maintain accurate records in line with data protection
Support domestic tasks and effective use of resourcesEssential Requirements
Level 3 in Children & Young People / Childcare OR Level 4+ in Health & Social Care
Experience supporting children and young people under 18
Clinical or therapeutic experience (e.g. trauma, mental health)
Previous Senior Support Worker or Team Leader experience
Strong safeguarding knowledge
Confidence leading shifts and supporting staffDesirable
Experience with EBD, trauma, or complex needs
Knowledge of PACE or trauma-informed practice
Experience working with clinicians or therapistsWhat's on Offer
Salary £32,000 - £34,000 DOE
Paid sleep-ins (£55 per sleep)
Structured rota and work-life balance
Ongoing training and development
Supportive leadership and progression
A meaningful role making a real difference