What is the role? As the Shop Manager, your primary responsibility is to lead and manage the day-to-day operations of our Retail Store in alignment with the organisations goals and values. Your role encompasses strategic planning, volunteer management, customer service, and financial accountability, all aimed at maximising the shops profitability and supporting our charitable initiatives. What we expect of you? · Lead with passion and expertise in retail management · Till operating, bank cash, oversee accurate financial records, manage stock control for donated and branded goods · Experience of managing a retail store from start up to deliver high volume sales targets · Foster good links within the local community · Flexibility, strong interpersonal skills, time management skills and the ability to supervise volunteers · Be aware of market trends and be able to deliver an attractive shopping experience to build on the success of the hospice shop What you can expect from us? We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us. In order to attract, retain and reward our people, our benefits include: · A warm and supportive working environment · Competitive Salaries · Unsocial Hours Payments (where relevant to role) · Generous Annual Leave Entitlement · Induction Programme · Employee Assistance Programme · Counselling Services · Occupational Health · Contributory Pension Scheme · Flexible Working Practices · Ongoing Learning & development opportunities · NHS Staff Benefits Scheme