Overview
Greet patients and visitors to the practice in a courteous, efficient, professional and empathic manner.
Responsibilities
* Book in, amend and cancel patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.
* Ensure those patients without appointments but who need urgent consultations are booked into appropriate slots with the appropriate clinician.
* Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols.
* Print off home visit summary sheets.
* Ensure computerised appointment system is up to date.
* Respond to and/or redirect all patient and visitor requests appropriately.
* Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
* Accurately take details of new patients and distribute new patient registration packs.
* Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
* Ensure correspondence, reports, results etc. are filed electronically in the correct patient record.
* Ensure reception and waiting areas are kept neat and tidy.
* Restock information leaflets as appropriate.
* Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
* Undertake administration tasks as allocated on rota.
* Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
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