Job Title: Fire and Security Systems Service Department Coordinator
Department: Service & Maintenance
Reports To: Service Manager / Operations Manager
Location: Adept HQ BS4 1ET
Job Type: Part-Time
Position Overview:
We are seeking a highly organised and proactive Service Department Coordinator to join our Fire and Security Systems team. This role is critical in ensuring the smooth day-to-day operations of the service department, acting as the central point of contact between clients, field technicians, and internal departments. The ideal candidate will have experience in service coordination, preferably within the fire and security industry, and a strong understanding of compliance requirements and system maintenance protocols.
Key Responsibilities:
* Service Scheduling:
* Coordinate and schedule routine maintenance, service calls, and emergency repairs for fire alarm, CCTV, access control, and intruder alarm systems.
* Allocate and dispatch technicians based on skill set, location, and availability.
* Client Communication:
* Serve as the main point of contact for service-related customer queries, updates, and feedback.
* Communicate job status updates to clients and ensure customer satisfaction.
* Administrative Tasks:
* Process service job sheets, technician reports, and ensure all paperwork is complete and accurate.
* Maintain up-to-date service records our management system.
* Generate and send service reports, maintenance certificates, and invoices when required.
* Compliance & Documentation:
* Ensure all work is carried out in accordance with relevant fire safety and security standards (e.g., BS5839, BS EN
* Track and manage service contracts and ensure timely renewals and inspections.
* Inventory & Equipment Coordination:
* Monitor stock levels for frequently used parts and consumables.
* Liaise with suppliers to order parts or arrange returns when needed.
* Support to Technicians:
* Provide administrative support to field engineers and ensure they have all necessary documentation, permits, and information for site visits.
Required Skills and Qualifications:
* Proven experience in a coordination or administrative role, preferably within the fire and security or field services industry.
* Excellent organisational, time management, and multitasking skills.
* Confident communicator with strong interpersonal skills, both written and verbal.
* Proficient in MS Office (Word, Excel, Outlook) and job management software (e.g., simPRO, Joblogic, or similar).
* Ability to work effectively under pressure in a fast-paced environment.
Desirable Qualifications:
* Knowledge of fire and security regulations (e.g., BS5839, BS EN 50130 series).
* Experience working in a NSI or BAFE-accredited business environment.
* Technical background or certifications in fire/security systems is an advantage.
What We Offer:
* Competitive salary depending on experience
* 30 days holiday including bank holidays
* Pension scheme
* Training and development opportunities
* Friendly and supportive working environment
Job Types: Part-time, Permanent
Pay: From £18,000.00 per year
Expected hours: 25 per week
Benefits:
* Company pension
* On-site parking
* Work from home
Experience:
* Administrative: 3 years (required)
Language:
* English (required)
Location:
* Bristol BS4 1ET (preferred)
Work Location: Hybrid remote in Bristol BS4 1ET