Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Plymouth, Truro
Region
South East
Closing Date
06-Aug-2025
Post Type
Fixed Term, Loan
AO
Number of jobs available
2
Reserve List
12 Months
Job ID
8134
Descriptions & requirements
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals committed to public service and making a difference in people's lives. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to operational, performance, and service standard targets. You will progress cases through the court/tribunal system and provide administrative support within HMCTS. You will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task, and carry out duties such as:
* Preparing papers and files for court, tribunals, hearings, and meetings
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting information required on a court file
* Checking and verifying documents, records, accounts, claims, and returns for approval, results, statistics, plans, etc.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicating with the public, judiciary, court users, and other agencies
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive support to customers by phone and email. You’ll be skilled in organising your time, prioritising, multi-tasking, and using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.
Please refer to the attached job description for more information. Make sure to include your current duties and responsibilities in your CV.
These operational roles are customer-facing, requiring applicants to be office-based to provide HMCTS services to the public. Standard full-time hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, subject to business needs and prior agreement. All applications for flexible patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time work will be considered; however, candidates must be able to work full days as a minimum.
Fixed term appointments (FTA) on promotion
MoJ employees may apply for FTA opportunities at a higher grade. Promotions are temporary, with a revert to the substantive grade upon return, subject to the loan policy. Employees must seek approval before applying and ensure they can be released and return to their role.
Loans/Detached Duty
Terms will be agreed between departments and the candidate, including grade on return. Prior agreement is required before applying.
Skilled Worker Visa
From 4 April 2024, the salary threshold for sponsorship has increased. The role’s starting salary falls below this threshold, so sponsorship is unlikely unless specific criteria are met. If you believe you qualify, mention this during vetting. Applicants must have the legal right to work in the UK and Civil Service.
For more info, visit gov.uk/skilled-worker-visa.
Travel requirements
Travel to other courts may be required, e.g., Truro Magistrates’ Court and Newton Abbot.
Working arrangements & further info
Hybrid working is available where business needs allow. Employees are expected to spend at least 60% of their time in an office, depending on local capacity. Specific arrangements will be discussed with successful candidates.
Role locations will be near your home postcode within the National Office Network, on respective pay scales. MoJ offers flexible working, pension options, training, employee networks, and various benefits.
This job is open to UK nationals, Irish nationals, Commonwealth citizens with right to work, EU/EEA/Swiss nationals with settled or pre-settled status, and others as specified.
A reserve list may be held for up to 12 months for similar roles.
Assessment methods include CV, work history, statement of suitability, and interview via Teams (expected 4-5 September).
Behaviours
Communicating and Influencing, Managing a Quality Service, Delivering at Pace
Strengths
Strengths will be assessed; learn more here.
Use of Artificial Intelligence (AI)
Ensure all evidence submitted is truthful and accurate. Plagiarism, including AI-generated content presented as your own, is prohibited.
Security checks
Baseline Personnel Security Standard (BPSS) required.
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