Business Analyst
Location: Mandela House & Work From Home, CB2 1BY
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 20.98 per hour
Job Ref: (phone number removed)
Responsibilities
Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency.
Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement.
Identify and implement transformational process design changes through comprehensive business and systems process analysis.
Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners.
Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives.
Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies.
Implement continuous improvement frameworks to drive sustainable change.
Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects.
Analyze quantitative and qualitative data from multiple sources to generate actionable insights.
Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures.
Ensure a consistent approach to business analysis across all Council processes and structures.
Recommend solutions and customer-focused outcomes during redesign phases.
Model, test, and challenge business elements to understand potential changes and interactions.
Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose.
Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals.
Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions.
Person Specification
Essential Experience:
Significant experience as a Business Analyst.
Experience in deriving new insights from diverse and complex information.
Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector.
Experience managing or supporting multiple concurrent projects with competing demands.
Commitment to continuous service improvement and efficient working practices.
Considerable experience analyzing complex data sets.
Experience negotiating with and influencing teams and stakeholders to embrace change and service redesign.
Desirable Experience:
Experience working in or for local government or partners.
Experience in Change or Transformation teams.
Desirable Qualifications & Training:
LEAN Practitioner, BCS Business Analysis Certification, or equivalent training.
PRINCE2, AGILE or similar project management training.
Essential Knowledge & Skills:
Proven stakeholder management skills with the ability to facilitate challenging conversations.
Strong problem-solving skills to explore and accurately pinpoint underlying dynamics.
Ability to adapt to rapidly changing work requirements.
Advanced understanding and practical application of business analysis tools and methodologies.
Understanding of PRINCE2, AGILE or similar project management methodologies.
Understanding of business process analysis and re-engineering using LEAN/Value Management Techniques.
Ability to produce high-quality reports.
Advanced use of MS Visio and MS Excel for process maps and data evaluation.
Confident communication skills to manage relationships with various stakeholders.
Excellent presentation skills to communicate effectively to diverse audiences.
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