Internal Sales Executive
Based Knutsford with some hybrid working
IMMEDIATE START
Basic salary - £28,535 with uncapped OTE
Shifts
Office Based 3 weeks - 9am to 5pm - Monday to Friday
Home Based - once you have completed the training - 1 week of working 12pm to 8pm Monday to Friday
Home Based - once you have completed the training - Every 3 weeks you will work one Saturday - 9am to 5pm with a day off in the week, should you not wish to take this off the following week, you will be paid for this.
Excellent Benefits
* 30 days holiday, plus bank holidays
* Free Parking
* Bupa Cash Plan
* Life Assurance
* Pension with the option of a SMART pension
* Death in service benefit
* Employee Assistance service, including access to a 24/7 online GP
Due to continued expansion, our client is seeking experienced Internal Sales Executive to join their current team who are based in Knutsford Town Centre.
This is an excellent opportunity for an experienced Internal Sales Executive with a proven history of working in a sales role, any previous experience of selling Life Insurance, IVA’s, Debit Recovery or selling Funeral Plans, would be advantageous but not essential as you will receive full product training.
As an Internal Sales Executive, you will be speaking to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made, will be in line the companies process and FCA regulations.
As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs.
Key Skills
* Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
* Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable
* Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills
* Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
* Computer literacy and good working knowledge of MS Office Suite