Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues that may arise.
Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
Manage and lead your team by providing regular feedback and coaching. Recognise talent and development areas, creating tailored plans to progress your team using available tools.
Act upon information and feedback from across the business, e.g., spotlight, engagement surveys, and team member feedback.
Ensure that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.
Achieve stock loss KPIs through effective management of procedures, stockless action plans, and team member training.
Liaise with and influence VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including insights on best and worst sellers.
Maintain high standards in your department through daily floor walks and checks, following up on required improvements.
A bit about you:
You are commercially minded, understanding the numbers, with a plan to achieve sales targets, manage stock levels, and react to external factors impacting performance.
You are collaborative, building relationships with your team, concession partners, and the wider Selfridges community to drive performance and initiate positive change.
You are a retail expert, experienced in customer-focused, fast-paced, high-volume environments, bringing passion and knowledge to support your team and develop business opportunities.
You are a good communicator, with a friendly and confident manner appreciated by customers, team members, and stakeholders alike.
You are a leader, motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example and providing coaching to drive performance and change.
You are adaptable, skilled in prioritising and keeping your team calm and focused during times of change.
You are proactive, planning ahead for weeks, months, and seasons, owning your business area and ensuring its success.
As a reflection of our values, you are a trusted and respected colleague.
This guide provides a summary of the role; however, all team members are expected to be flexible and undertake work as needed, which may change over time according to the needs of the business.
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