Human Resources Advisor
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Location
Remote role (travel to support offices for team meetings as required)
Contract
Full Time Permanent
About Cera
Cera is a digital-first healthcare‑at‑home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300M revenues.
Every day, Cera delivers services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest growing businesses in Europe.
Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the company’s technology is used by 2,000+ businesses nationwide. It’s technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 ‘high risk’ alerts each day.
Since the outset of the COVID‑19 pandemic, Cera has delivered 10 million healthcare visits in people’s homes, created 10,000 jobs, and licensed its recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers.
About the Role
The People Advisor plays a key role within the People Operations Team, acting as a trusted HR advisor to operational leaders across their region. You will support line managers with expert advice and guidance on all HR policies, procedures, and complex employee relations (ER) cases, ensuring a fair and consistent approach aligned with current employment law and the organisation’s values.
You’ll manage a varied caseload from start to finish, working both independently and collaboratively within the People Team. You’ll also support the development and capability of managers by coaching, delivering training, and embedding best practice across the region.
* The People Operations team supports the business as the first point of contact for colleagues, providing HR policy advice and guidance, with empathy and professionalism.
* Employee Relations expert, able to manage complex Disciplinary, Grievance, Capability, Long Term Sickness, Performance etc. cases including supporting items escalated by the People Associates.
* Coach and influence managers to ensure decisions are in line with current legislation while remaining commercially aware.
* Identify training needs in core ER topics, design, and deliver content.
* Opportunity to support ad‑hoc projects as and when required.
What We’re Looking For
We are looking for someone who is happy to take on the responsibilities above and learn and develop on the job but we feel that there are a few really important things you will need to succeed here:
* Ability to challenge and influence key decision makers with an assertive and confident approach.
* Strong HR generalist background with demonstrable experience managing complex cases in a commercial environment including redundancies, dismissals, change management. Experience managing high volume caseload desirable.
* Highly organised and pragmatic approach with good attention to detail and ability to deliver to set deadlines.
* Strong communication skills both written and verbal, with the ability to maintain confidentiality.
* Comfortable using data and completing analysis to identify trends and provide insight.
* Proven ability to build and maintain strong relationships.
* A desire to embrace and drive change whilst identifying and supporting process improvements and efficiencies.
* Happy to work both collaboratively as part of a team and completely autonomously using initiative where required.
* Resilient and comfortable working with high levels of ambiguity in a fast paced environment that will continue to change and evolve.
* Proactive problem solver who acts with high levels of professionalism at all times.
* Excellent computer skills including experience with Google Suite desirable.
* Comprehensive and up to date grasp of employment legislation and its practical application.
Key Responsibilities
Employee Relations & Case Management
* Provide expert advice and guidance to managers on all ER matters including disciplinary, grievance, performance, capability, and long‑term sickness cases.
* Manage complex and high‑volume cases end‑to‑end, ensuring compliance with policy, legislation, and best practice.
* Advise on restructures, redundancies, and other organisational change processes.
* Maintain accurate records and documentation for all casework.
Coaching & Advisory
* Coach and influence managers to make sound, commercially aware people decisions.
* Build capability across operational management teams through guidance and feedback.
* Identify training needs in core ER and people management areas and work with People Business Partner to review and deliver training when and where required.
Policy & Compliance
* Ensure HR policies and procedures are consistently applied across the region.
* Keep up to date with employment law and legislative changes, translating these into practical workplace advice.
* Contribute to HR policy reviews and continuous improvement initiatives.
* Work closely with People Partners and the wider People Team to ensure alignment and consistency of approach across the business.
* Collaborate with colleagues to share insights, learnings, and good practice.
* Support ad‑hoc HR and business projects as required.
What We Offer
* Flexible working hours and remote working arrangements.
* 25 days holiday + your birthday off on top of bank holidays.
* Mobile phone, laptop and full remote IT package set‑up to work remotely.
* Company pension scheme.
* Training and development for your role and future career development.
* Competitive salary, discretionary bonus and long‑term employee schemes.
* Lifeworks discount platform and Employee Assistance Programme.
* Refer a Friend scheme.
* Service and Recognition awards.
Life at Cera
We champion diversity, inclusion and well‑being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.
Our team is made up of academics, innovators, start‑up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best‑in‑class carers, empowered by technology.
The COVID‑19 pandemic has seen everybody at Cera shift to remote working. We are currently introducing a hybrid working model for specific roles. This is something we will continually review in conjunction with the changing restrictions in each of our locations.
Ultimately we trust our colleagues to get the work done wherever suits them best, let us know your preferred way of working.
Senior Salary Range
... (salary range not provided in original content)
Senior Level and Function
Seniority level: Associate. Employment type: Full‑time. Job function: Human Resources and Health Care Provider.
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