Warranty Claims Administrator - Warrington
Basic Salary £26,000
35 Hours per week - Monday to Friday
No weekends
Leading Automotive Business & Warranty ProviderOur client is seeking a Warranty Claims Specialist to join their expanding team in the Warrington area.
In this Warranty Claims Administrator role, you will be responsible for managing warranty claims and handling general inquiries via phone from customers, dealerships, and end users. Your primary focus will be to ensure a smooth and efficient claims process while consistently delivering an exceptional customer experience. The ideal candidate will be someone who thrives in a fast-paced environment, is solution-oriented, and is committed to exceeding customer expectations.
Benefits for the successful Warranty Claims Administrator / Specialist:
25 days annual leave, plus Bank Holidays (increasing with service)
Plus holiday purchase scheme
Employee discounts
Enhanced Maternity & Paternity pay
Great pension
Private Healthcare
Monday to Friday working pattern
A great route off the tools to use your technical knowledge for techniciansResponsibilities of a Warranty Claims Administrator within this business:
Proactively process all telephone claims efficiently and within the limits of authority, ensuring compliance with company policy.
Provide clear and comprehensive updates to claimants regarding the status of their claims, including detailed explanations when a claim is rejected or adjusted.
Process claims payments within the limits of authority, adhering to company policies and the product's terms and conditions when requested.
Deliver an excellent customer experience, ensuring all customerRequirements of the Successful Warranty Claims Administrator / Specialist:
Able to demonstrate excellent customer service skills
General IT / PC Skills and experience of using Microsoft office applications
Motor Trade Warranty or Motor Vehicle Mechanical knowledge or experience
Efficient time management, to organise work to meet specific
objectives
Any eye for detail
Good TeamworkIf you, or someone you know, is interested in this Warranty Claims Administrator role, or any other Automotive Jobs in Staffordshire or Cheshire, please contact Matt Cross at Perfect Placement Today!
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