Job Description
2nd Line Messaging Engineer – Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values sharing of ideas to build a better service.
Your role will involve the day‑to‑day support, management and development of enterprise platforms, with responsibility for resolving incidents, service requests and problem tickets within agreed SLAs and KPIs. You will manage and optimise Microsoft Exchange (2013/2016/2019) and Skype for Business environments, support Blackberry Enterprise Server (BES) and ensure compliance with regulatory requirements for messaging systems. You will collaborate with multiple teams to troubleshoot and resolve issues, implement security policies and enhance messaging services to meet evolving business needs. Additionally, you will raise and present change requests and contribute to continuous service improvement initiatives. Knowledge sharing is vital to grow the team’s capability and experience across the estate.
Work will be performed from assigned service desk tickets to investigate, assess and resolve customer and system issues in the timescales laid down in SLAs in accordance with defined procedures and IS Policy documents.
Qualifications and Transferable Skills
* Experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
* Understanding of NetApp Storage in enterprise‑scale environments
* Familiarity with Blackberry Enterprise Server (BES) administration
* Understanding of email protocols such as SMTP, IMAP and POP
* Knowledge of Active Directory integration with messaging systems
* Strong troubleshooting, problem‑solving and interpersonal skills
Must be cleared to a high level of security clearance.
Hours of Work
Mon‑Fri between 07:00 and 19:00. You will cover 37 hours over the week with a typical day from 07:00 – 15:30 or 10:30 – 19:00. No weekend working; overtime may be available, which may include weekends.
Benefits
* 26 days annual leave plus public holidays (3 flexible)
* Pension – double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits: increased holidays, travel, dental, critical illness etc.
* Employee discounts
* Employee assistance programme / virtual GP
Equal Opportunity
We are a Disability Confident Employer and encourage applications from disabled applicants who meet the minimum essential criteria.
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