Company Overview
Join a dynamic and creative company in Hampshire, that has been a leader in manufacturing and supplying natural flavours to the food and beverage industry since 1965. We operate in over 50 countries and credit our success to our dedicated employees - 30% of whom have been with the company for over a decade. A key factor in our growth is a commitment to World-Class Manufacturing (WCM), fostering continuous improvement and innovation across the business.
We pride ourselves on a vibrant and distinctive workplace culture that values individuality, innovation, and collaboration. We believe work should be enjoyable, blending professionalism with a friendly atmosphere where hard work is recognised and rewarded.
Summary
We are seeking a dedicated Sales Support Coordinator. In this role, you will play a crucial part in supporting our sales efforts and enhancing customer satisfaction, contributing to our mission of delivering exceptional service.
Responsibilities
* Action enquiries/requests received in the and the email inboxes
* Process sample and quote requests for prospects, in liaison with Account Managers
* Manage relevant parts of the Onboarding process for new customers
* Manage the department's WCM action tracker liaising with SMT members as required
* Manage the ACORN (infrequently manufactured products) log process for reinstating products for sample/sale
* Assist with gathering samples & collateral for customer presentations
* Assist with organising events and exhibitions
* Issue the 'Standard and delisted Products list' information to the distributors and sales team.
* Send out Specifications and SDS sheets as requested.
* Assist with documenting the department's SOPs (Standard Operating Procedures), risk assessments and training matrix
* Arrange travel bookings, dinners and lunches for the sales team, customers and distributors.
* Provide the department with reports when requested
Essential criteria:
* Excellent working knowledge of MS Office (Word, Excel, Powerpoint, Outlook)
* Customer Services or Sales Administration experience
* Excellent organisational and prioritisation skills
* Ability to work effectively using internal databases and reporting systems
* Excellent communication skills with friendly and professional telephone manner
* Accuracy, precision, attention to detail
* Enthusiasm, self-motivation and a "can do" attitude, with the ability to manage own workload effectively
* Flexibility and willingness to carry out a variety of urgent and routine tasks
* Excellent literacy and numeracy skills
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Financial planning services
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
Work Location: In person