Select are currently recruiting for an experienced Front of House Manager for one of our lovely clients on the outskirts of Holt, Norfolk
Due to internal promotion, they are currently seeking a Front of House Manager to join their team to help deliver and grow their business.
Employment Type: Temp to Perm (Immediate start available)
Working Hours: 9:00am - 5:00pm, 5 day rota (including weekends)
Reports to: Business Owner/General Manager
About Our Client Our client is a privately owned business whose foundation is built from their love of tea and coffee, set in the beautiful surroundings of North Norfolk. As a company growing from strength to strength, they pride themselves on delivering high quality food made from fresh ingredients.
About the Role We are seeking an experienced and passionate Front of House Manager to help lead and deliver their vision and approach. This is an exciting opportunity to join a thriving business where your love of tea and coffee can truly shine, while contributing to menu development and ensuring exceptional customer satisfaction in a stunning Norfolk setting.
Key Responsibilities Team Leadership & Management
Lead, motivate and develop the front of house team to deliver outstanding customer service
Recruit, train and mentor staff members, ensuring consistent service standards
Create staff rotas and manage scheduling to ensure adequate coverage during all operating hours
Conduct regular team meetings and performance reviews
Menu Development & Food Quality
Collaborate with the team on menu ideas, changes and seasonal offerings
Ensure high quality food delivery using fresh ingredients
Monitor food presentation and quality standards
Work closely with kitchen staff to maintain consistency and excellence
Customer Experience & Satisfaction
Ensure all guests receive a warm welcome and exceptional service throughout their visit
Focus on customer satisfaction and enjoyment as the top priority
Handle customer enquiries, feedback and any concerns with professionalism
Create a welcoming atmosphere that reflects the company's passion for tea and coffee
Build relationships with regular customers and create memorable experiences
Operations Management
Oversee daily front of house operations including reservations, seating arrangements and service flow
Manage cash handling procedures and ensure accurate till reconciliation
Coordinate with kitchen and bar teams to ensure smooth service delivery
Maintain health and safety standards and ensure compliance with licensing requirements
Administration & Reporting
Monitor and report on sales performance, customer feedback and operational metrics
Manage stock levels for front of house supplies and equipment
Assist with marketing initiatives and promotional activities
Handle administrative tasks including payroll input and staff records
Essential Requirements
Genuine passion for tea and coffee
Proven experience in a front of house management role within hospitality
Strong leadership skills with the ability to motivate and develop team members
Excellent communication and interpersonal skills
Customer-focused approach with dedication to satisfaction and enjoyment
Creative input for menu development and food presentation
Ability to work flexible hours including weekends
Strong organisational skills and attention to detail
Desirable Requirements
Experience with coffee preparation and tea knowledge
Previous experience in café, tearoom or similar environment
Knowledge of food safety and hygiene regulations
Experience with POS systems and reservation software
Understanding of fresh ingredient sourcing and quality
What We Offer
Competitive salary commensurate with experience
Excellent company benefits including free drinks and lunches
Staff discount in the shop
Opportunity to contribute to menu development and business growth
Beautiful working environment in North Norfolk's stunning countryside
5 day working week with structured rota system
Supportive team culture in a growing, passionate business
Opportunities for professional development and career progression
For more details about this exciting opportunity, please call the Hospitality team at Select Recruitment today