Service Lead (Technical Service Delivery / Telecoms / SaaS)
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team.
This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities:
Own and manage customer service delivery, ensuring SLAs and service commitments are met
Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
Collaborate with internal technical teams to resolve issues and maintain service quality
Support the development and continuous improvement of service frameworks and processes
Assist with onboarding new services and customers into supportExperience Required:
Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
Experience managing SaaS or managed services in a B2B setting
Strong understanding of service management frameworks (e.g. ITIL)
Excellent stakeholder and customer engagement skillsDesirable:
Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
Experience across the full service lifecycle, from onboarding to in-life supportThis is a great opportunity to join a forward-thinking organisation delivering critical communication solutions, with strong career growth potential.
For more information or a confidential discussion, please get in touch