Ambulance Care Assistant (ACA)
We have a fantastic opportunity for Ambulance Care Assistants to join our new team based in Aylesbury. Start date for training – Monday 26th January. You must be available to start on this date.
An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement. Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two‑person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.
Responsibilities
* Transport elderly, sick and vulnerable service users to and from appointments and health facilities.
* Operate as part of two‑person crews or alone while maintaining safety.
* Ensure full UK driving licence held and maintain physical fitness to move patients.
Other Duties Include
* Assist in the transport of end‑of‑life service users, ensuring empathy at all times.
* Build rapport by effectively communicating with patients and their relatives/friends.
* Raise, secure and help service users in and out of the ambulance.
* Assisting with handover of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.
* Transfer patients from beds to stretchers, chairs and similar both in and out of hospital and medical/commercial flights.
* Assist service users with challenging behaviour and/or mental health illnesses.
* Ensure the ambulance is kept safe, clean and tidy.
What benefits can you expect?
* £12.21 per hour
* Full‑time role which includes weekends with shifts varying from 0500 to 0100
* Life Assurance – protection to the value of £5,000
* 24/7 online/telephone GP Consultation and access to prescriptions
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
* Cash‑plan benefits, including dental, optical, chiropody
* Access to mental health consultations
* Access to physiotherapy consultations
* Access to legal advice on domestic issues
* Financial guidance on retirement planning, tax savings and state benefits
* Long Service Recognition Scheme with increased annual leave after 5 years and at 5‑year intervals
* Values‑based Internal Recognition Scheme – financial reward leading to an annual recognition event
* Refer a Friend recruitment incentive scheme – financial rewards
* The EMED foundation supports colleagues and local communities
* Paid holiday entitlement
* Pension Scheme
* Blue Light Card
* Uniform provided
* Employee Assistance Programme – support for health and wellbeing
* Flu vaccination through an internal campaign in Autumn/Winter
To be considered as an ACA, you will need to be:
* Committed to patient care.
* An effective communicator with experience in emotional circumstances.
* A calm, considerate, careful driver with no more than three penalty points on your licence.
* A natural flair for team working and collaboration.
* Physically fit for patient handling and moving.
* Hold a valid UK manual driving licence with less than 6 points.
* Pass an Enhanced DBS check (company funded).
* Be able to work flexible shifts.
* Familiar with the local and surrounding area.
Please note that this role will be subject to several regulatory pre‑employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway, may help in preparing this information when required.
Our Values
* Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
* Agile – we listen, learn, and adapt to improve the business, each other, and ourselves.
* Reliable – we do what we say we will do, we take responsibility and we behave with integrity.
* Empowered – we are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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