To elevate the skills and qualifications of Rugby and Stratford Upon Avon residents, particularly those who are currently underqualified and/or facing employment challenges and aims to connect low-qualified residents with local growth sectors, thereby enhancing employability and fostering economic development.
Key Relationships/Interactions
Internal
* Business Manager
* Employer services
* Finance
* LPU
External
* JCP
* Community groups
* Key stakeholders
* Training and skills providers
Key Responsibilities
Journey Guides
To support Customers, the Journey Guide will:
* Undertake outreach to engage potential customers onto the programme (e.g. pop-up stalls/events
* Hold a small caseload.
* Undertake Diagnostic Assessments to inform SMART Learning Plans.
* Lead weekly one-to-one progress reviews.
* Deliver employment-focussed support e.g. building confidence and motivation, completing course applications.
* Support customers to apply for, start and complete training to improve chance of employment.
* Record progress on CMS Systems
* Support participants to download the Jobs 22 App.
Essential/Desirable Skills, Knowledge and Experience
* Experience in providing one-to-one support or coaching and positively influencing other people’s professional or personal development.
* Experience of working in the employment and skills sector and delivering to specified targets, quality standards and compliance measures is essential.
* Experience of using motivational and action planning techniques to manage the progression of participants into sustainable work opportunities.
* The empathy it takes to engage with all sorts of people, and the confidence to challenge them if you need to.
* The ability to handle complex cases at the same time in an environment where you will have targets to achieve.
* The need to be organised and be able to manage time effectively and ensure monthly targets are achieved.
* Excellent communication skills, including the ability to motivate and inspire others.
* An influencing approach, especially when it comes to bringing other people around to your way of thinking.
* The need to have a good understanding of the local and regional labour market.
* A practical understanding of the recruitment and selection processes.
* You should be comfortable to do some local travel, and using a range of digital channels including phone, video conferencing and email.
* Good administration, IT and good experience of using MS office software.
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