12 Month FTC
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
Answer customer queries and process incoming customer requests via phone and email using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house Lifeplus system software in line with Lifeplus policies and service level agreements.
Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible and positive approach at all times when handling customer requests.
Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
Fluent in speaking and writing Dutch and English.
Passionate about delivering customer service.
Ability to work in a team, ask for help and trust colleagues.
Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return
Begin your customer care career journey with structured growth and development opportunities through our LIFE Program, with the potential to increase your salary by up to £2,000 as you progress.
Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system.
Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings : Stay fit with discounts on gym memberships.
Health and Wellness : Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers : Keep your vision sharp with our eye care vouchers.
Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan.
Complimentary tea and coffee to keep you refreshed throughout the day.
Enjoy fresh fruit, readily available within our breakout spaces.
Access to Lifeplus products as needed, supporting your personal wellness.
Experience the flexibility of our hybrid working model, with only one day per month required in the office.
Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.
2 week rotational shift pattern:
Week 1: Monday to Friday, 07:00 to 15:15
Week 2: Monday to Friday, 09:45 to 18:00
Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The successful applicant will be required to undertake a criminal record check.
Job Types: Full-time, Fixed term contract
Contract length: Ability to commute/relocate:
Neots PE19 8JH: reliably commute or plan to relocate before starting work (required)
Language:
Dutch (required)
English (required)
Work Location: Hybrid remote in St.