Location: Southampton (Hampshire/ Hybrid (To be Agreed))
Employment: Full-time
Job Purpose
The Sales Support Assistant is responsible for leading and managing the sales support function to ensure the business operates efficiently and effectively. This role focuses on optimizing processes, managing administrative workflows, supporting customer interactions, and enabling the business to achieve revenue targets.
Key Responsibilities
* Oversee daily sales support activities, including order processing, quotations, and contract administration
* Ensure accuracy and timeliness of sales documentation and reporting
* Maintain and improve CRM systems and sales databases
* Management of stock and engagement with 3PL partners
Process Improvement
* Identify inefficiencies and implement streamlined sales processes
* Develop and document standard operating procedures (SOPs)
* Collaborate with sales leadership and colleagues to enhance workflows
* Act as escalation point for customer queries and issues
* Ensure high levels of customer satisfaction and service delivery
* Liaise with internal departments (e.g., finance, logistics, marketing)
Systems & Tools Management
* Manage CRM systems
* Support implementation of new sales tools and technologies
Key Performance Indicators (KPIs)
* Sales process efficiency and turnaround times
* Accuracy of sales data and reporting
* Customer satisfaction scores
* CRM adoption and data quality
Skills & Experience
* Proven experience in sales support, sales operations, or similar role
* Strong leadership and team management skills
* Experience with CRM systems
* Excellent organizational and multitasking abilities
* Strong analytical and problem-solving skills
* Advanced proficiency in Microsoft Excel and reporting tools
* Experience in the Critical Power market
* Knowledge of sales forecasting and pipeline management
* Familiarity with automation tools and process improvement methodologies
Qualifications
* Bachelor’s degree in Business Administration, Sales, Marketing, or related field (or equivalent experience)
Personal Attributes
* Detail-oriented with high accuracy
* Strong communication and interpersonal skills
* Proactive and solution-focused mindset
* Ability to work under pressure and meet deadlines
* Collaborative team player with leadership capability
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