Housing Sustainment Advisor (Community-Based)
Plymouth Full-time
Salary: £(phone number removed) - £(phone number removed) per annum
We are currently recruiting for a Housing Sustainment Advisor to join a forward-thinking organisation delivering high-quality housing and support services across Plymouth.
This is a rewarding, community-based role where you will work directly with customers in their homes, providing practical support to help them sustain their tenancies, live independently, and achieve their personal goals.
About the Role
You will work closely with Housing Officers and wider support teams to deliver an Intensive Housing Management service. The role is highly customer-focused and involves regular outreach, partnership working, and hands-on support.
Key aspects of the role include:
* Conducting regular home visits to review customer progress and wellbeing
* Supporting customers to maintain safe, clean, and sustainable accommodation
* Providing advice on budgeting, bills, and accessing financial support
* Assisting with housing applications, including social housing and private rentals
* Coordinating repairs, contractor access, and property-related matters
* Identifying and responding to safeguarding concerns, including making appropriate referrals
* Working collaboratively with external agencies such as health, social care, and local authorities
* Maintaining accurate records and contributing to case reviews and service outcomes
What We're Looking For
We're looking for someone who is passionate about supporting others and can work proactively in a fast-paced, community setting.
You will have:
* Strong communication and interpersonal skills
* The ability to build trust with a wide range of customers and stakeholders
* Excellent organisation and time management skills
* A calm and professional approach to managing challenging or emergency situations
* A proactive, solution-focused mindset
* Experience in a customer-facing or support-based role
Desirable
* Knowledge of housing legislation or supported housing environments
Additional Requirements
* Full UK driving licence and access to a vehicle (essential)
* Ability to work independently across the community
Why Apply?
This is an opportunity to make a genuine difference by helping people maintain their homes and build more stable, independent lives. You'll be part of a supportive team that values collaboration, initiative, and person-centred approaches.
If you would like to discuss this position, please contact Ellie Benson on (phone number removed)
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