Overview In this role, you will be part of a small IT department working for a fabulous company based in Stevenage, that employs 200 people on site. This is an ideal role for someone with a passion and interest in IT who wants to join a department driving the business into a new digital era. You must have some commercial IT experience, even if it’s only for a few months. You will provide technical support and troubleshooting services to end-users for hardware, software, and network-related issues. You’ll also help maintain IT systems and ensure optimal system performance to minimize downtime across the organization. This position offers the opportunity be responsible for the day-to-day IT operations of a well-established international company. We're looking for someone who brings enthusiasm to their work and a can-do attitude. Main Responsibilities * Provide first-line support to the staff (onsite and remote) * Handling basic tickets from our internal help desk * Reviewing unallocated tickets raised and allocating them to the appropriate team member and/or to our external support provider * Maintain accurate documentation of incidents, resolutions, and IT asset inventory * Support onboarding and offboarding of employees, including device setup * Coordinate with third-party vendors for support and warranty claims * Supporting other responsibilities while other members are out of the office Skills * General Microsoft Office knowledge * Basic networking (TCP/IP, DNS, DHCP) * Good verbal and written communication skills * Ability to work both independently and as part of a team * Willingness to learn new skills * Proactive approach to work and learning new technologies * You must live locally to Stevenage or have your own transport. Perks and Benefits! * Gym equipment for staff use * 22 days holiday - Plus bank holidays. Plus Xmas shutdown * Perk Box * Virtual Care – GP Service * Chance to work with a fast-growing electronics company Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in