Posted: 19 June
The role
Job Title: Customer Experience Manager
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £40,000
CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve.
This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region.
This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships.
The Role- Lead and develop a small team of Customer Experience Advisors
- Inherit, implement and continuously refine the documented Customer Experience Operating System
- Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing wor...
