Company Description
The Quarters by Bravo offers the best value short to medium stay option in London, with high-specification and thoughtfully designed suites located in convenient locations with exceptional transport links. Our expert on-site management team ensures a seamless experience for our guests throughout their stay.
The Maintenance Supervisor, based in Croydon, works on-site Monday to Friday from 09:00 to 17:00, with availability for emergencies. This role reports directly to the Head of Maintenance and the General Manager.
Experience & Skills – Essential
* Proven experience in domestic repairs or general residential construction, particularly in plumbing, electrical, or carpentry trades
* Strong verbal and written communication skills in English
* Friendly, professional, and helpful attitude with excellent interpersonal skills
* Reliable team player with a positive mindset and ability to work independently
* Skilled in identifying cost-effective repair solutions
* Experience overseeing contractors and suppliers
* Highly organized with strong multitasking and prioritisation abilities
Knowledge & Qualifications
* A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is expected
* A reasonable level of general education with demonstrable written and numerical skills. Preferably a minimum of education to O’ Level / GCSE level or equivalent
* Knowledge of H&S requirements on site and/or qualifications relating to H&S
Key Role Responsibilities
* Work collaboratively within a friendly, supportive team to maintain high standards of cleanliness, safety, and maintenance across the property.
* Communicate effectively with residents, colleagues, and contractors, ensuring clear understanding and timely responses.
* Monitor and manage maintenance tasks via Basecamp, ensuring timely completion and quality standards, while keeping tenants informed as needed.
* Maintain accurate records of all maintenance activities in line with The Quarters’ policies and procedures.
* Oversee and coordinate and accompany contractors and suppliers for minor works, ensuring compliance with RAMS and Permits to Work.
* Manage and update statutory testing records in the Pyramid platform, with support from the Head of Maintenance as needed.
* Conduct emergency lighting inspections, weekly fire alarm tests, fire evacuation drills and PAT testing.
* Follow all company safety procedures and safe systems of work.
* Report incidents and accidents to the GM and document them using the H&S platform (Pyramid).
* Review and update site risk assessments in collaboration with the GM using the H&S and Fire Safety platform.
* Address health and safety concerns promptly and appropriately.
* Supervise and maintain external grounds, ensuring cleanliness, safety, and order.
* Ensure adequate stock levels of supplies and plan for replenishment.
* Respond to emergency maintenance issues outside of office hours when required.
* Perform a wide range of repair and maintenance tasks, including plumbing, carpentry, painting, lighting, and statutory testing.
* Conduct regular inspections of communal areas, refuse, and recycling facilities, completing daily/weekly checklists.