JOB TITLE: Product Manager (Rectification Homes) - 12-month FTC
SALARY: £59,850pa to £73,150pa plus an extensive benefits package.
LOCATION: Chester, Bristol, Halifax or Leeds.
HOURS: Full time.
WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office hubs.
We’re on an exciting journey to transform Lloyds Banking Group (LBG) and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
About this opportunity
You'll be joining our Homes team as a Product Manager for a 2 month Fixed term period for the running of the Homes product. We have a close knit team despite being widely geographically spread, and you'll be working with people who have a whole range of backgrounds and experience. We're all very different and that’s what makes us work!
What you'll be doing:
These are some of the activities you can expect to be involved in to day to day.
* Data and Analytics: Utilise data and analytics to make product decisions, track performance, and be involved in opportunities for improvement. Creation and the maintenance of dashboards and reports for monitoring metrics.
* Strategy and Delivery: Manage the delivery of strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts.
* Customer Collaboration: Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to coordinate a wide range of initiatives and projects across Homes.
* Customer-Centric: Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.
* Working with key stakeholders including our risk and legal teams to agree treatment solutions which provide good outcomes for our customers
* Working closely with our delivery team to oversee delivery of treatments, and create requirements for customer data and redress calculation design
* Gaining approval on communications to both customers and colleagues
About you
* Deep understanding of the mortgage product set and how the systems administer the products
* Problem solving – bringing a creative approach to complex problem solving and being able to investigate based on own initiative
* Critical & analytical thinking – critically evaluating existing strategies, identifying improvements, and creating new approaches
* Risk management – the ability to assess risk from all aspects, identifying mitigants and enhancements to control framework
* Customer centric – the ability to consider the customer and put yourself in the customers shoes
* Stakeholder management – able to influence stakeholders to improve outcomes for our customers and manage risks
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want everyone to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
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