Employer: Tesco | Location: Norwich, United Kingdom | Salary: Competitive | Closing date: 29 May 2026
About the role
Availability windows: Thursday 05:00‑13:30, Friday 05:00‑12:00, Saturday 05:00‑13:30. Minimum 16 hours per week, 12‑hour roles available. Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Additional payments may apply.
Responsibilities
- Lead the team to deliver a great experience for customers in‑store.
- Work across all areas of the store and support colleagues on day‑to‑day operational queries.
- Build positive, inclusive relationships that help colleagues perform at their best.
- Confidently lead the store in the Manager’s absence.
- Make balanced, flexible decisions and adapt well to change.
- Coach colleagues, give feedback and role‑model great service.
- Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.
Qualifications
- Must be over 18 years old.
- Experience in a team‑lead or management role in a fast‑paced retail environment.
- Strong role‑model with a passion for delivering great service and ensuring customers’ needs are met.
- Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
- Clear communicator, using a variety of methods to keep the team well‑informed.
- Natural leader who motivates and inspires the team to deliver outstanding results.
Benefits
- Holiday: starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
- Flexible working available from day one.
- 10 % off with your Colleague Clubcard, rising to 15 % on pay.
- Free wellbeing services to support your mind, body and life.
- Life cover worth five times your pay.
- Award‑winning pension with matching contributions up to 7.5 %.
- Uniform provided, plus policies to support you through life's key moments.
About Us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves – Everyone’s Welcome. We are also a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Accessibility support: https://www.tesco-careers.com/accessibility/
