Join a pioneering organisation that’s redefining the future of enterprise networking. This is not your standard support role - it’s an opportunity to work at the forefront of next-generation network infrastructure, tackling some of the most complex and unique network challenges in the industry.
You’ll operate across every layer of the stack - diagnosing and resolving intricate problems, influencing product direction, and sharpening your skills in an environment where no two challenges are the same. If you’re the type of engineer who thrives on variety, problem-solving, and technical depth, this is where your career accelerates.
Responsibilities:
• Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results.
• Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology.
• Troubleshoot and resolve complex issues across routing, switching, security, and wireless networks.
• Manage and support large-scale enterprise customer environments, primarily remotely.
• Identify, document, and escalate product bugs with precise reproduction steps.
• Produce and maintain clear documentation, knowledge base content, and feature requests.
• Mentor peers, improve internal processes, and contribute to technical excellence across the organisation.
Skills / Must Have:
• Strong all-round networking expertise - Routing, Switching, Security, and Wireless.
• Fluent across WAN/LAN, DNS, and network performance fundamentals.
• Hands-on experience troubleshooting and supporting complex enterprise environments.
• Confident communicator with excellent problem-solving and analytical skills.
• Calm under pressure, thrives in fast-paced, evolving environments.
• Strong documentation, collaboration, and process improvement mindset.
Benefits:
• Work with cutting-edge, proprietary network hardware and software developed in-house.
• Be part of a culture that values deep technical skill, autonomy, and impact.
• Collaborate with some of the brightest minds in modern networking and cloud infrastructure.
• Hybrid working model - office collaboration Tuesday to Thursday.
• Competitive compensation, benefits, and long-term career growth.
Salary:
£132,000 per annum
Location:
Remote - working hours Thursday to Monday