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Director, customer account manager

London
JW Recruitment Group
Customer account manager
Posted: 22h ago
Offer description

Role - Account Director

Location - Hybrid / London

Salary - Up to £55k Basic and £25k OTE

Company - Leading UK Provider in the Tech/Digital Apprenticeship sector.

Company

One of the UK's leading players in the Tech/Digital Apprenticeship sector. They are a national provider supporting learners through their unique offering of Apprenticeships and Training services.

Role

To be successful in this role you will need to think strategically and creatively to generate new starts for their full range of apprenticeship offerings while ensuring a high level of client satisfaction.

You will identify and develop new opportunities, approaches and solutions to key clients that allows for the expansion of their business offering. You will be confident, highly personable, with strong interpersonal and excellent communication skills, and an ability to build strong relationships, you will have exceptional commercial acumen and an entrepreneurial mindset to build strong value propositions for their clients. Their focus is on technical pathways so to be successful you will need to be technically minded, comfortable talking about tech and digital solutions.

Responsibilities:

* Deliver excellent client service and satisfaction with the support of the delivery.
* Manage client stakeholders and increase apprenticeship revenue within a portfolio of strategic, large enterprise client accounts.
* Increase revenues for each account through expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery.
* Generate new leads and build your network within your accounts.
* Build and maintain a healthy personal pipeline to deliver and exceed quarterly and annual targets.
* Create proposals and deliver pitches successfully.
* Regularly measure and report on key performance indicators and management information.
* Support and coach colleagues while sharing best practice and contribute to the development and continuous improvement of systems, processes, and ways of working within the team.
* Work closely with delivery, compliance, and marketing teams, collaborating to deliver exceptional customer experience/satisfaction and consequently long-term client relationships and high account growth.
* Working on strategies that allow to become the partner of choice.

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