Customer Service & Order Support Coordinator Aylesford, Kent Up to £30,000 Monday to Friday | 9am - 5pm Are you passionate about delivering exceptional customer service and love building positive relationships with customers? We're recruiting on behalf of a successful independent business with a genuine family-feel culture, where people are valued, supported and encouraged to make a real impact. Due to continued growth, they are now looking to hire a Customer Service & Order Support Coordinator to take ownership of all inbound customer enquiries and become a key part of their friendly and supportive team. This is a fantastic opportunity for someone who enjoys a busy and varied role, thrives on helping customers and takes pride in going the extra mile to create an outstanding customer experience. The Role As the first point of contact for customers, you'll manage all inbound customer service enquiries via phone and email, handling up to 30 calls per day in a professional, positive and engaging manner. You'll support customers with: Order enquiries and updates Delivery and tracking queries Product information and advice Damaged or missing items Website and order processing support General customer service and administrationYou'll also work closely with internal teams to ensure customers receive a seamless and efficient service from start to finish. What We're Looking For We're looking f...