Overview
Join our team at M&S as a Customer Assistant in our Food section. You’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products and ensure customers feel valued with remarkable service.
Customer Assistant - Food - Flowerdown
Work pattern: Thursday 14:00-22:00, Friday 14:00-22:00, Saturday 14:00-22:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to and act on feedback
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications & Requirements
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Inclusion & Application
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of the recruitment process, please share those requirements with us when applying. We will ensure a fair and transparent assessment process.
We are an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
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