Location: Birmingham (Office based)
Salary: £25,000 per annum (with review after probation)
Opportunities for progression into sales | Supportive training environment | Long-established company
Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.
You'll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There's a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.
What you'll be doing:
Processing and analysing sales orders
Preparing accurate customer quotations and managing price lists
Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
Investigating and resolving customer queries (including technical issues)
Taking ownership of customer complaints and ensuring successful resolutions
Supporting continuous improvement by suggesting new ideas and efficiencies
Raising purchase orders and coordinating delivery expectations
Supporting office support and finance tasks (invoicing, remittance advice, credit control) What you'll need:
A Life Science degree
Strong communication skills written and verbal
Confident IT skills, especially MS Excel
A proactive, helpful attitude and a genuine interest in customer service
Able to work independently and as part of a collaborative team
A positive, curious mindset and a willingness to get stuck in! What's in it for you?
Starting salary of £25,000, reviewed after probation
Clear development pathway - with potential to move into sales if that's your interest
Full support and training from a friendly, knowledgeable team
Modern, well-equipped office with parking, a kitchen and on-site gym
25 days holiday + bank holidays + Christmas shutdown
Pension scheme
A business that values its people and gives you room to grow If you're keen to build your career in a meaningful, science-led environment and want to join a company where you'll be supported from day one, we'd love to hear from you